It is not difficult for the friends who have been on the plane to find that from boarding to landing, they often see some fixed actions of the stewardess:
For example, pull up the curtains in the cabin;
Why dim the cabin lights when taking off and landing;
Why do passengers keep their hands behind their backs when they board the plane…
What are the special reasons and meanings behind these “little actions”? The editor will reveal the secret for you right away.
First of all, the plane is divided into first class and economy class, as well as cabins for flight attendants and so on.
One purpose of pulling up the curtain is to distinguish and isolate different service areas in the cabin. Especially between first-class business class and economy class, the fares are different, and the services are also different.
The isolated area can create a better environment for riding service experience.
In addition, because the plane is a confined space, the air circulation is poor after takeoff. In order to prevent guests from smelling mixed odors of various foods, the flight attendants will pull up the curtains to prevent the spread of odors when preparing catering services.
02. Why do I need to hold the luggage rack when passing through the aisle?
Many flight attendants will hold the luggage rack when they pass the aisle.
Ordinary passengers can shuttle steadily in the cabin, but why do they, who are so familiar with the cabin environment, have to firmly “hold on” the luggage rack?
In fact, flight attendants walking back and forth in the aisle are performing cabin inspections and minor services, such as reminding to wear seat belts, seeing passengers reading books or newspapers helping to turn on reading lights, and closing air outlets for passengers who are afraid of the cold.
First of all, the main purpose of touching the luggage rack while walking is to confirm whether all the luggage compartments are closed at any time, so as to prevent the luggage from falling out of the luggage compartment when there is a turbulence in the air.
In addition, some airplanes have grooves under the luggage rack, which can be held by hands to facilitate the body to maintain balance.
In the process of patrolling the cabin, you can protect yourself from sudden airflow and turbulence to prevent accidents .
03. Why use squat service?
In the service, the flight attendants must use the squatting position when picking up items for the guests or providing other necessary services to the guests. It seems simple, but it’s not just squat down as we usually do in life~
Airlines adopt squatting service in order to make passengers feel full respect. However, this kind of service is not uniformly required by all airlines. At present, it is more in first class.
The airline will formulate a series of action standards and regulations based on the service scenario, and the flight attendants will do the corresponding training.
It is usually required that while squatting down, both knees must be up and down, and the upper body must be straight. At the same time, there are also requirements for the depth of the squat, so that the client can look up or down to communicate.
04. Why dim the cabin lights?
Whenever the plane enters the take-off and landing state, the stewardess will remind and assist the passengers to adjust the seat, close the small table, open the sun visor, and dim the cabin lights.
Adjusting the seats and folding the small tables are to allow passengers to have enough space for quick evacuation.
Opening the sun visor is mainly for the flight attendants and passengers to understand and judge the situation outside the aircraft, and also to facilitate the observation of the situation inside the cabin by the people outside the aircraft.
So why dim the cabin lights?
Ensure energy supply. The first reason for dimming the cabin lights is to ensure the energy supply of the aircraft, so that the energy produced by the engine is mainly used for the aircraft power to ensure the safety of take-off and landing.
Adapt to the environment in advance. In the event of an accident during take-off and landing, passengers need to be evacuated quickly under the guidance of flight attendants.
If people suddenly change from a bright environment to a dark environment, they will often be dizzy. Just in case, let the passengers’ eyes adapt to the dark environment in advance.
05. What does the flight attendant do in the plane before the passenger boarding?
The flight attendants will board the plane in advance before the passengers board the plane. The flight attendant first checks the passenger information.
The flight attendants are divided into different numbers and are responsible for passengers in different areas, the preparation work is also different.
The cabin crew must open the luggage rack, open the flight case, take out aprons, cosmetic bags, flat shoes, etc., and put them into the cabinet, and clamp the door operation card and emergency evacuation card to the seat.
Compare the single card of emergency equipment (oxygen cylinders, fire extinguishing bottles, smoke masks, etc.) to check whether the emergency equipment at your number position and the necessary equipment for emergency escape are normal.
The flight attendant in the kitchen numbered the machine supplies, lunch boxes, meals, beverages, water cups and paper towels in the service room.
After counting the quantity, you must bake the meal, and prepare various hot drinks in advance, and place beverages, ice boxes, dry and wet tissues, garbage bags and other items.
The flight attendants will conduct a safe search of the cabin to ensure that emergency items such as oxygen cylinders and fire extinguishing bottles on the plane are in a ready-to-use state, and check cabin service equipment and cabin service facilities, including seat backs, entertainment systems, ovens and kettles, etc.
If you find any usage problems, you need to notify the maintenance staff immediately to get on the machine for repair.
Followed by preparations such as counting service supplies, such as sorting out newspapers, blankets, and pillows needed by passengers. Flight attendants in first-class business class also need to prepare welcome drinks, hot towels and slippers.
06. Why does the stewardess at the boarding gate always carry their hands behind?
If you observe carefully, you will find that the flight attendants at the door of the cabin are actually holding something in their hands and pressing them all the time. What is it?
It turns out that they are doing a very important job that is not easy to detect! That is to count the number of people getting on and off the plane. And the tool they use is a special counter.
When counting the number of people, they will press it every time a passenger passes, and the counter will be incremented by 1. This can save time for statistics and be accurate.
The flight attendants will count the number of passengers when they board the plane, and must confirm that the number of people on the plane matches the number on the manifest before they can close and take off.
When you get off the plane, you should also count it again to make sure that all the passengers have got off.